Privacy Policy

Last Updated: January 15, 2025

At Wrymo Zveko, we believe transparency starts with how we handle your information. This policy explains what we collect, why we need it, and what rights you have. We're based in Belgium and follow GDPR requirements, but really, we just want to be clear about everything.

Who We Are

Wrymo Zveko operates from Pl. du Marché 55, 4800 Verviers, Belgium. We provide financial education focused on helping people understand investment goals. When it comes to your data, we act as the controller, which means we decide how and why we process your personal information.

You can reach our data protection team at [email protected] or call us at +3243456470 if you have questions about how we handle your information.

What Information We Collect

We gather different types of information depending on how you interact with us. Some you provide directly, and some we collect automatically when you use our website.

Information You Give Us

When you sign up for our learning programs or contact us, you might provide:

  • Your name and email address
  • Phone number if you want us to call you back
  • Details about your financial learning goals
  • Payment information when you enroll in programs
  • Any other information you choose to share in messages or forms

Information We Collect Automatically

Like most websites, we gather technical information when you visit:

  • IP address and browser type
  • Pages you view and how long you stay
  • Device information and operating system
  • Referring website if you clicked through from somewhere else
  • Time and date of your visit

How We Use Your Information

We use the information we collect for specific purposes. We don't sell your data to third parties, and we don't use it for anything you wouldn't expect.

Purpose Legal Basis
Providing educational services you've requested Contract performance
Responding to your inquiries and support requests Legitimate interest
Sending program updates and educational resources Consent or legitimate interest
Improving our website and services Legitimate interest
Meeting legal and regulatory obligations Legal requirement

We process payment information only to complete transactions. Financial data goes through secure payment processors, and we never store complete card details on our servers.

Sharing Your Information

We share your information only when necessary. Here's who might see it:

Service Providers

We work with companies that help us run our business. These might include email service providers, payment processors, or hosting companies. They can access your information only to perform services on our behalf and must keep it confidential.

Legal Requirements

Sometimes we have to share information to comply with legal obligations. This could include responding to court orders, cooperating with law enforcement, or protecting our legal rights. We'll notify you if legally permitted when this happens.

Important: We never sell or rent your personal information to marketers or other third parties. That's not how we operate.

Your Rights Under GDPR

Belgian and EU law gives you specific rights regarding your personal data. You can exercise these rights by contacting us at any time.

  • Right to Access: Request a copy of all personal information we hold about you
  • Right to Rectification: Ask us to correct inaccurate or incomplete information
  • Right to Erasure: Request deletion of your data in certain circumstances
  • Right to Restrict Processing: Limit how we use your information
  • Right to Data Portability: Receive your data in a structured, machine-readable format
  • Right to Object: Oppose processing based on legitimate interests
  • Right to Withdraw Consent: Take back consent you previously gave

To exercise any of these rights, send an email to [email protected] with "Data Rights Request" in the subject line. We'll respond within 30 days, though we might need to verify your identity first.

If you're not satisfied with how we handle your request, you can file a complaint with the Belgian Data Protection Authority.

How We Protect Your Data

Security matters to us. We use industry-standard measures to protect your information from unauthorized access, alteration, or destruction.

Our security practices include encrypted connections (SSL/TLS), secure server infrastructure, regular security assessments, and limited employee access to personal data. Only team members who need access to do their jobs can view your information.

While we take reasonable precautions, no internet transmission is completely secure. We can't guarantee absolute security, but we do everything practical to protect your data.

How Long We Keep Your Data

We keep your information only as long as needed for the purposes we collected it. Different types of data have different retention periods:

  • Account information: Kept while your account is active, plus 3 years after closure
  • Financial records: Retained for 7 years as required by Belgian accounting law
  • Marketing communications: Stored until you unsubscribe
  • Website analytics: Aggregated and anonymized after 26 months
  • Support correspondence: Kept for 2 years after resolution

After these periods, we securely delete or anonymize your information. If legal obligations require longer retention, we'll keep it only for as long as necessary.

Cookies and Tracking

Our website uses cookies to improve your experience and understand how people use our site. Cookies are small text files stored on your device.

We use essential cookies to make the site function properly. These can't be disabled if you want to use our services. We also use analytics cookies to see which pages are popular and how visitors navigate the site.

You can control cookie preferences through your browser settings. Keep in mind that blocking cookies might affect how well some features work.

International Data Transfers

Most of your data stays within the European Economic Area. However, some of our service providers operate from other countries. When we transfer data outside the EEA, we use appropriate safeguards like Standard Contractual Clauses approved by the European Commission.

Any international transfers comply with GDPR requirements and provide adequate protection for your information.

Children's Privacy

Our services target adults interested in financial education. We don't knowingly collect information from anyone under 16. If you're a parent and believe your child has provided us with personal information, please contact us and we'll delete it promptly.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The date at the top shows when we last updated this policy. We encourage you to review it periodically to stay informed about how we protect your information.

Questions About Privacy?

If something isn't clear or you have concerns about your privacy, we're here to help.

Email us at [email protected]

Call us at +32 43 45 64 70

Or write to us at:
Wrymo Zveko
Pl. du Marché 55
4800 Verviers
Belgium